Support
Need help with Algovitae? Find answers below or contact us by email.
Contact
Email: support@algovitae.com
We aim to reply within a few business days.
Frequently asked questions
How do I cancel or change my subscription?
Subscriptions are managed through your Apple Account. On your iPhone, open Settings > your name > Subscriptions > Algovitae. You can also use Manage or Change Plan in the app's Settings. Cancel at least 24 hours before the end of the current period to avoid renewal.
I subscribed but the app is still locked. What do I do?
Open the app, go to Settings and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to subscribe and that your device has an internet connection.
How does the free trial work?
New subscribers get a 7-day free trial. You will be charged when the trial ends unless you cancel at least 24 hours before it ends.
How do I get a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to request one.
Where is my data stored?
Your entries are stored on your device, not on our servers. If you delete the app or lose your device, your data cannot be recovered unless you have exported or backed it up. Use the Export feature in the app to save a CSV file or a backup.
Can I use Algovitae without an internet connection?
An internet connection is needed to start and verify your subscription, for example on first launch, after reinstalling, or when subscribing. Your entries are stored on your device.
How do I export my data?
Open the Export tab in the app and choose CSV export or backup.